It's in the details
We strive to be the perfect host in every sense. This manifests itself through Gtails, and is the foundation on which we build the guest experience. A Gtail is a spontaneous, heartfelt gesture; a reflection that our employees genuinely care about everyone who stays with us.
People make the difference
Friendly, efficient, respectful and always discreet - the staff of Le Germain Calgary takes pleasure in its role as perfect host. It is our goal to welcome you as we would welcome guests into our home.
Le Germain Gtails
Local flavour - Québec City is a fascinating city, well known by Le Germain-Dominion employees. Esther, a front desk agent, has suggested that we share the local flavours with guests by circulating a list of our "favourites of the month." Employees recommend their favourite local gastronomic, artistic, cultural or other attraction, allowing guests to benefit from the real local flavour.
Le Germain Montréal
Life is sweet - Patriq, the concierge, overheard French guests in the lobby discussing their regret at not having time to buy maple syrup. He immediately offered to go out and get some, but the clients were leaving in less than 15 minutes. Patriq put on his running shoes and 13 minutes later, the guests left the hotel with their maple syrup.
Le Germain Toronto
You can talk to us - Twenty different languages are spoken at the hotel. Therefore the staff decided that every time a foreign guest arrives, he or she will be welcomed in their native language. Recently, Antonio, a bellman, was enlisted to help an Italian couple check into the hotel. He became their go-to-guy for the rest of their stay.